Returns
We want you to be satisfied with your purchase. If you are not completely satisfied with a product, you may return it within 14 days of purchase, provided it is in its original condition and packaging.
Refunds
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days.
Services
For services such as turf installation and maintenance, refunds are handled on a case-by-case basis. Please contact us to discuss your specific situation.
Contact Us
To initiate a return or discuss a refund, please contact us at reachus@serenesrflame.world or call +61 405 391 280. We will guide you through the return process.